Career

Case Manager

Job Location

Pasadena, CA

Qualifications

o Motivation and passion
o Multitasking and organizational Skills
o Strong inter-personal skills
o Have driver’s license
o Familiar with Excel, word and PowerPoint, etc
o Be able to write and speak clearly and represent company in a positive way

Job Responsibilities

o Understand surrogacy process and guiding the surrogates throughout the journey
o Build strong relationships and create pleasant client-centric experience to the surrogates
o Schedule appointments, following up the results and requesting records for the surrogates
o Able to work in a fast-paced environment with an excellent performance
o Utilize the CRM system to track and complete daily tasks
o Take the initiative to take actions and solve problems in timely fashion
o Perform other duties as assigned

Billing Specialist

Job Location

Ontario, CA

Qualifications

Joy of Life® starts gestational surrogate journeys at the center of our focus, which serves the best interests of both surrogates and intended parents with the ultimate goal of creating families. For over 6 years, we’ve helped couples and singles fulfill their dreams of parenthood by helping bring more than 200 babies into this world… and counting. Our approach is intimate, caring, and professional. Seeking independent, self-driven, and highly empathetic talent to join our family in building a long-term career in the field of Surrogacy Management Services.
We are seeking an experienced professional to join our team as a Billing Specialist. In this role, you will be responsible for providing finance consultations and billing guidance to intended parents and gestational carriers throughout their journey. You will review GC agreements, follow contract verbiage, and report special cases. You will also be responsible for opening and closing accounts, monitoring account balances, requesting funding, handling payments, and collecting reimbursements.
Responsibilities:
• Provide GC and IP onboarding finance consultations and billing guidance throughout the journey
• Review GCA, follow contract verbiage, and report special cases
• Open/close accounts, watch account balance, request funding, handle payment, and collect reimbursements

•Provide billing reports to management
•Process work requests related to billing output
•Provide billing documentation to internal and external auditors for compliance
•Book flights and hotel
•Order amazon, flowers, groceries
•Three times a month GC payment
•Record agency fees
•Update escrow account amount
•Perform other duties as assigned

Job Responsibilities

•Equivalent to High School Diploma or General Education Degree (GED)
•Proficiency in Microsoft Office Suite (Word, Excel, etc)
•Strong communication skills (verbal and written)
•To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily
•Able to commute to office: 3200 East Guasti Road, Suite 100, Ontario, CA 91761
•Invoice: 1 year (Required)
•Billing report: 1 year (Required)

Marketing Data Analyst

Job Location

Ontario, CA

Job Duties

Research market conditions in fertility services industry by designing research format and methodology for data collection, to help identify potential opportunities. Research and track data regarding new clients and new surrogates from different locations and during different seasons. Calculating the data to find regularity and creating tables to displaying industry trends. Collect and analyze sales and market data. Forecast and track the company monthly sales activity. Provide analysis of the data from previous month, and present strategies for upcoming month to the management so the company is able to make its investment decisions more wisely and efficiently. Examine and analyze statistical data and reports on industry trends in relationship to Joy of Life®'s marketing position in terms of service offerings, development, and pricing. Identify new market opportunities and review financial packets/deals with oversea agencies to explore opportunities for company growth. Evaluate existing customers, analyze their needs and perform customized packet to them. Represent the company attending forums and conference in fertility field to maintain knowledge in the industry and to improve Joy of Life operations based on new developments. Compare and calculate IVF and IUI data in the form of statistics of different age range to conclude the different success rates of various clinics. Provide weekly/monthly reporting that indicates productivity and growth. Perform B2B marketing data research to ensure Joy of Life® remains competitive.

Candidate Minimum Requirements

Bachelor’s degree in Statistics, Mathematics, or related market research disciplines.

To apply for this opportunity, please send your resume and a cover letter to:

Joy of Life®

Email:
Ming@joyoflifesurrogacy.com
Joy@joyoflifesurrogacy.com

Mail Address:
ATTN: HR 3200 E. Guasti Road, #100
Ontario, CA 91761